Remember loyalty cards? āBuy 10, get 1 free.ā
Or the familiar, āSign up for 10% off your first orderā?
That model of brand loyaltyātransactional, incentive-based, and rooted in repetitionāonce ruled ecommerce. But today, itās losing its grip.
In our latest podcast episode, āCommunity in Ecommerce ā Is Brand Loyalty Dead or Just Evolving?ā, we explore why loyalty looks different in 2025āand how smart brands are shifting their strategies from coupons to connection.
š From Discounts to Discord: The Loyalty Shift
The old loyalty playbook leaned hard on email lists, point systems, and VIP programs. It worked when consumer attention was less fragmented and inboxes were still exciting.
But in an era of digital fatigue and trend cycles that move at TikTok speed, consumers arenāt sticking around for 10% offātheyāre showing up for meaning, connection, and people they trust.
Loyalty is no longer a transaction. Itās a relationship.
š§ 75% of Gen Z Say They’re More Loyal to Creators Than Brands
That stat should stop you in your tracks. Todayās shoppers arenāt just buying whatās trendingātheyāre following who is trending.
The result? A massive loyalty shift from brands ā creators ā community.
And itās showing up everywhere:
- Shoppable TikToks that replace traditional ad funnels
- Discord servers where fans vote on new product drops
- Microinfluencers building affiliate-driven empires through authenticity
If you’re a small brand or creator, this isn’t a threat. It’s an opportunity.
š¬ Community Is the New Retention Strategy
Loyalty today is built in:
- The comment sections that feel like group chats
- Instagram Broadcast Channels with behind-the-scenes drops
- Founder DMs that make a customer feel seen
When customers feel connected, they stay. When they feel like part of the story, they share.
The new rule of loyalty? People stick with people.
š§ Tactics to Build Community-Led Loyalty
Here are a few simple (but powerful) ways to start:
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Highlight real customers in your content
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Share the messy behind-the-scenesānot just the polished product
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Create a private space (Discord, Close Friends, Broadcast Channel)
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Invite your audience into decision-makingāvia polls, questions, beta launches
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Partner with creators who already own trust in your niche
You donāt need a massive followingājust a meaningful one.
š¤ But Thereās a Catchā¦
Loyalty today is fragile. Because itās emotional, itās also more easily broken.
Ghost your audience? Lose their trust. Get called out? It spreads fast.
The solution isnāt perfectionāitās consistency, transparency, and a brand voice that actually sounds human.
š§ Listen to the Full Episode
If youāre building something in ecommerce or creator-land, this episode is for you.
We cover:
- Why loyalty programs are fading
- How creators are earning deeper trust than brands
- Community as the new growth loop
- Real-world strategies to nurture loyal fans
- Why retention is no longer a backend metricāitās a front-and-center brand strategy
šļø Listen to Episode 3: āCommunity in Ecommerce ā Is Brand Loyalty Dead or Just Evolving?ā
ā [Insert podcast link here]
š§Ŗ This Weekās Loyalty Challenge:
Try one of these low-lift loyalty experiments:
- DM your top 3 fans/customers and thank them
- Post a behind-the-scenes moment thatās honest, not polished
- Reward your most engaged follower with a surprise gift or feature
- Ask your audience for feedback before your next product drop
And let us know what happens. You can reply to this email or hop in the Discord (link below).
š® Coming Up Nextā¦
Next weekās episode is all about discovery-driven commerce.
Forget SEOātodayās shoppers donāt search, they scroll.
Weāre diving into why TikTok, WhatNot, and visual-first platforms are changing how (and where) people find what to buy next.
Until thenākeep it human. Thatās still your biggest advantage.
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āļø Want more like this? Subscribe to the pod + join our community
š£ Share this post with a fellow founder, brand, or creator
š¬ Drop a comment: Whatās the last thing you bought because of community?
#ecommerce #brandloyalty #socialcommerce #creatorbrands #communitybuilding